Frequently asked questions

Is Svitgrid free?

No. Svitgrid is a paid app with a 14-day free trial, from $1 per month. There is one exception: if you bought a Svitgrid Gateway, you keep a live dashboard, manual control and safety alerts forever, even with no subscription. See Plans and subscription.

Note that plan limits are not currently being enforced — everything is unlocked while we finish the rollout.

Does Svitgrid work without internet?

Only with Home Assistant in local mode. Otherwise readings travel through the Svitgrid cloud, so both your collector and your phone need a connection.

Your inverter does not need Svitgrid. Its own time-of-use schedule keeps running regardless.

Can Svitgrid control my inverter?

Only on Deye, Sunsynk and Sol-Ark. Every other brand is read-only. See Supported inverters.

Can I use several inverters?

Yes. Add each one, and tell Svitgrid if they share a battery bank. How many depends on your plan.

Why do you need the logger serial number?

Most inverters are reached through a Wi‑Fi logger stick that acts as a gateway. The serial number is how a request is addressed to the right inverter behind it. Some brands do not need it — see Connecting to your inverter.

Can my family see my data?

Yes — invite them under Members. They ride on your plan and are never charged. Choose the Member role for view-only access.

What is the difference between kW and kWh?

kW is speed; kWh is distance. Your inverter making 3 kW for two hours has produced 6 kWh.

Why is grid power negative?

Negative means exporting — you are sending power to the grid rather than taking it. That is a good sign.

Why is my battery runtime shorter than I expect?

Svitgrid counts down to your inverter's own cut-off, not to 0%. A battery at 50% with a 30% reserve has 20% of usable charge left.

Will you support Growatt, SMA or Fronius?

They are not supported today, and no work is currently under way on them. Email hello@svitgrid.app with your model — demand is how we choose what to add next.

Why did my household disappear?

Almost always a different sign-in method. Signing up with Google and later signing in with email creates two separate accounts. Sign out and try the other method.

What is Fleet view?

A separate set of screens for operators who look after many sites at once — a map of stations, cross-site alerts, analytics and market arbitrage. It only appears if your account belongs to an organisation. If you look after your own home, you will never see it.

How do I report a problem?

Email hello@svitgrid.app with your model, the symptom, and when it started. Screenshots help.