Points for bugs
In short
Report a real bug, and once it is fixed you earn points. Every 30 points become a month of Plus.
How points are counted
A bug earns its area's points times its severity, rounded half up.
| Area | Points |
|---|---|
| Calendar, rules, automation | 14 |
| Inverter control | 14 |
| Data correctness | 10 |
| Onboarding that cannot be finished | 10 |
| ED-1 device, connection | 7 |
| Alerts, smart devices, batteries | 7 |
| Forecast, reports, charts | 5 |
| Interface, layout, translation | 3 |
| Severity | Multiplier |
|---|---|
| Cosmetic, or a workaround exists | ×1 |
| A feature does not work | ×1.5 |
| A wrong action on your hardware, or lost data | ×2 |
Rules and inverter control weigh the most because a bug there acts on your equipment and your bill while you are not watching. A clipped label is annoying; a charge window that never starts costs money. Ten cosmetic interface bugs make a month, and so do two broken rules (14 × 1.5 = 21 points each).
What happens to a report
- You report the bug in the Svitgrid Telegram group or in a direct message to the bot.
- The bot files it and replies with the points it will earn and how many more you need. These points are pending.
- When the bug is fixed and its issue closes, the points are yours, and the bot tells you.
- If it turns out not to be a bug, or someone reported it first, it earns nothing.
Points go to the household owner, whoever in the household reported the bug.
Where your month goes
| Your plan | What happens |
|---|---|
| Plus or Pro from the App Store | Apple extends your subscription by 30 days and emails you. Apple allows two extensions in 365 days, so a third month waits and is applied as soon as Apple allows it. |
| Plus or Pro from Google Play | Your next charge moves one month later. Google sends no email, so our message is your notice. |
| Plus or Pro paid on the website | Your next charge moves one month later. |
| A gift, a voucher, a Gateway month or the Plus month that comes with an ED-1 device | Its end date moves one month later. |
| No plan, Basic, or a free trial | The month waits in your bank. Open Settings → Points for bugs and tap Activate a month of Plus when you have no live plan. When it ends, the usual plans are offered. |
A Pro subscriber's month extends Pro.
What does not count
- Questions, ideas and feature requests. They are welcome, but they are not bugs.
- A bug someone else reported first.
- Reports from a household in free island mode. Island mode is free, so there is nothing to extend.
- Points are never taken back once released, and they are not exchanged for money.