Support in Telegram
Write to the Svitgrid group or to the bot with the diagnostic code from the app. The bot looks at your station right away, and the people who build Svitgrid read the same group. A confirmed bug earns points toward your subscription.
The Telegram group is the shortest path to us. Questions, problems and bug reports all go there, and the people who build Svitgrid read every message.
Where to write
- The Svitgrid group, for everything. Bug reports go in the Баги topic.
- The bot
@svitgrid_botin a private chat, when you would rather not write in front of everyone. It is the same path, only private.
What to send
- The diagnostic code from the app: Household settings → Diagnostic code. It looks like
SG-KE9VV2. Without it, the bot cannot tell which station you mean. - A screenshot of the screen where something is wrong.
- One sentence: what you expected, and what you saw.
What happens next
The bot reads your message the same minute. With the code, it looks at your station's own data rather than guessing: when the last reading arrived, what the device reports, whether monitoring was paused. If the cause is a setting or the network, it tells you what to do. If it is a bug, it files the task and tells you what it recorded.
The people who build Svitgrid read the same group. Fixes ship as app and firmware updates, and the bot writes to you when yours is out.
We value your reports
Every confirmed bug earns points, depending on where it is and how serious it is. Points become months of the Plus plan. We read questions and ideas too, but only bugs earn points. The point table and the rules are in Bug points.
A private chat with the bot
Send the code once and the bot remembers your station; after that, just write. The bot answers only about your own station, and nobody else can see it.